Refund Policy

At UpGurukul, we are committed to delivering high-quality educational content and ensuring a great learning experience for our users. If you are not satisfied with your course purchase, please review our refund policy below.

1. Eligibility for Refund

Refunds may be provided under the following conditions:

1. The course was not delivered as promised due to technical issues from our end.
2. You have made a duplicate payment due to a system error.
3. You request a refund within 7 days of purchase and have not accessed more than 20% of the course content.

2. Non-Refundable Cases

Refunds will not be granted under the following conditions:

1. If you have accessed more than 20% of the course content.
2. If the request is made after the 7-day refund period.
3. If the course was purchased under a discount, promotional offer, or non-refundable scheme.
4. If you are unable to complete the course due to personal reasons.
5. If you violate UpGurukul’s Terms of Service or engage in unethical activities.

3. Refund Request Process

To request a refund, follow these steps:

1. Email Refund@upguruku.com within 7 days of purchase with your Order ID and reason for the refund.
2. Attach relevant proof, such as payment receipts or screenshots of the issue.
3. Our team will review your request and respond within 5 business days.

4. Refund Processing

1. If the refund is approved, it will be processed within 5-7 business days via the original payment method.
2. The refunded amount may be subject to transaction fees or deductions as per the payment gateway’s policy.

5. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account or payment provider for updates.
2. Contact us at [Support Email] if the issue persists.

6. Policy Updates

UpGurukul reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and continued use of our services indicates acceptance of the updated policy.